As we continue to navigate through the COVID-19 pandemic, resident care in our communities has transitioned into a new normal. We continue to monitor staff, residents and third-party providers daily, and we stay informed by attending meetings with state regulatory agencies and the Centers for Disease Control and Prevention twice a week, as well as with the Florida Dept. of Emergency Management once a week.
We have spoken with each of our community’s medical providers and by early May every community will be utilizing telehealth. Most of the doctors have already started the process of setting up their in-house telehealth systems, but to fill any gaps that might arise, we have also met with a national company that will assist with off-hours and weekend visits. To keep our residents and staff safe, each community has an ample supply of personal protective equipment with more on order, so shortages are not expected.
Although things have changed temporarily, what hasn’t changed is the need for those needing senior housing. For those actively needing care, each community is available to give tours virtually – that means from the comfort of your own home by way of a smartphone, tablet or computer. Contact a community for more details.
We have heard many stories over the past 20 years as a management company, but during this global crisis we are continuing to hear stories about individuals going above and beyond to keep our residents as safe as possible. Great is the person who does good always; we want everyone to know we have great team members who are doing good. They are serving our residents and their families daily during a continually shifting crisis and shaping how they care for and interact with residents and one another.
All of us – residents, families, staff and management – are in this together and it is encouraging to feel and see the support shown toward our communities.
We are truly thankful and look forward to getting back to the “old normal” when it is safe to do so.